BBVA tests ‘invisible payments’ technology at inhouse cafe
March 20, 2018
More than 1,000 of the bank’s staff have already downloaded an order-ahead app for use in Ciudad BBVA and testing has begun on a biometric facial recognition system based on technology from Veridas, a joint venture startup created by the Spanish bank and Das-Nano in 2017.
The order-ahead app enables users to order a coffee, pick it up without waiting in line and pay for it without their wallets. Designed in conjuction with Sodexo Iberia, the Group’s restaurant partner, the app additionally allows users to split the bill with fellow diners and incorporates loyalty points and discounts.
“With this project, we’re eliminating the friction points for customers when they make a purchase in a store. They avoid lines, and have a more digital experience with better information,” BBVA’s head of global payments Ignacio Bañón, says. “The Group is working to make invisible payments possible through pilot projects with large firms in different sectors.”
He says 10% of the orders made on Expresso, one of Ciudad BBVA’s most frequented cafeterias, are now made via the app.