More than 1 in 3 U.S. adults has experienced issues either setting up or operating a connected device. According to new data from Customer and Product Experience 360, the average consumer has spent 2.5 hours between self-help and customer support to resolve a smart home issue.What’s more, customers end up having to speak with three different associates before resolving a connected home issue. As a result, 22% end up giving up altogether and returning the product for a refund. While the internet of things was created to simplify tasks, that may not always be the case. According to the survey, it usually takes consumers more than eight steps to resolve a technical problem with a smart device. On average, that means consumers take almost 1.5 hours to solve these issues, including one hour on the phone with customer service.